Posts Tagged ‘tips’

New FREE Download – Social Media Marketing Kit

Social media sites like Facebook & Twitter offer a platform for brands to directly connect with their consumers. While brands have begun to adopt this trend, many marketers are still wondering what really works in this space. We’ve put together a handy kit with tips and best practices to adhere to in order to get the most out of any social media campaign.

SocialKitContents

Learn how to get started, gain a following and continue to engage that following with Strobe’s Social Media Marketing Kit. This convenient download includes our Strategic Thinker’s Guide to Marketing through Social Media, our Strategic Thinker’s Guide to Achieving Promotion Objectives and tip sheets on how to run engagement campaigns on Facebook and Twitter. The advice in this packet will show you how to analyze and improve any current campaign, and is helpful whether you are a social media novice or a more advanced user.

Click here to download your FREE copy now!

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How to Run an Efficient Kitchen (or Promotion)

Things can get dicey when working for a valued client and simultaneously dealing with several different agencies on their project, but it doesn’t have to be that way. I’m going against the cliché here, but I think sometimes having too many cooks in one kitchen isn’t a bad thing, as long as you all work together.  With more creative minds, you can end up with a diversified menu that will appeal to any palette.

Working with other agencies doesn't have to be like an episode of Hell's Kitchen

Working with other agencies doesn't have to be like an episode of Hell's Kitchen

Think of it this way, the client is the common priority, so keeping them in the loop is key, but making sure all chefs share their cookware is essential.  So the first thing to do, after the initial introduction of all agencies, is to arrange a follow-up call with only the agencies. This allows all to speak freely and identify everyone’s individual responsibilities.  This will serve to set the expectation among all the players.  Second, come up with a strong promotion together, allowing each agency to utilize their expertise.   Everyone has their own special ingredients to bring to the recipe and this is the time to share.  Third, develop a timeline outlining all deliverables, like a sous chef staging the food preparation.  Last, but most important, present the final recommendation to the client as a team. The best way to work well together is to act like you all work for the same company.  (Essentially, at this point, you do!) And viola, you have your perfect entrée.

Every diner has their favorite food, and every chef brings something different to the table. When all the partnering agencies lend their particular spice to the recipe, it should result in a very tasty dish, baked to perfection and aimed at satisfying the client’s hunger for a successful campaign!

Image source: TV Guide/Fox

From a Non-Believer to a Promotion Professional

It’s often said, “don’t believe everything you hear.” This simple lesson is taught by parents, hoping to keep their children safe from falling victim to rumors, gossip and fraudulent claims. By now, it’s common practice to question everything. But, what happens in these cynical times when you’re tasked with convincing others that what you are telling them is true (however incredible it may seem)?

winner mock upFor years, I have been receiving (& deleting) emails from marketers and companies telling me that I won a free car. I have encountered (& closed) the ever-present pop-up advertisements saying “Click Here to Win $10,000” numerous times, without a second thought. It’s easy to dismiss these claims as fake; everyone’s a skeptic, myself included. Until now…

I have been at Strobe Promotions for about a year now. Working in the promotional marketing field has opened my eyes to the value that promotions provide not only for the prize winners, but also for the sponsor. I now know about the great amount of awareness, excitement and buzz promotions can bring to a brand; I see it every day with the sheer volume of mail or large online entry files we receive for each project. The prize in each promotion not necessarily the main focus, like I previously thought, it’s more like the cherry on top. A big portion of my job as a Marketing Assistant is to deliver that cherry by notifying the potential winners in the various promotions we administer for our clients. When contacting our potential winners, I am often asked the question “Are you serious?” It is sometimes a daunting task to convince the potential winner that we are a legitimate company and that they have actually won a prize. In some cases, the consumer may be unaware that they even entered a sweepstakes (with an automatic-entry promotion), making them even more skeptical. I have found one of the best remedies for this problem is to put the consumer in contact with the client directly. Whether by email, or over of the phone, hearing an employee from the sponsoring company usually puts the consumer at ease.

I never imagined that it would be so difficult to give away money (or trips or cars or cool gadgets). A part of me is still somewhat amazed when people refuse to accept the prizes they have won, even though I understand how hard it may be to believe that opening one email or answering one phone call could reward you with extravagant prizes. After all, there still are some shady individuals who use less than honest means to trick people. That’s why questions and follow up are warranted. As a promotion marketing professional, I now know to take a closer look at the next winner notification email I may receive. Sometimes I wonder, what if all of those emails I deleted weren’t just spam? I could be vacationing on an island, driving around a new convertible, and living a lavish life with thousands of prize dollars.

How to Become an Excellent Account Manager

myraAccount Management: is it an art or a science? I’m here to tell you that it’s a little bit of both. The key to maintaining client relationships is good customer service, and there are many aspects to customer service that one must master in order to produce a satisfied client. Here are a few key tips and best practices to help make you hone your account management skills:

Know your clients’ businesses

Understand their brand, their marketing objectives and goals. Always be aware of what their competitors are doing.

Think like a brand person

Help your clients meet their needs by providing strategic thinking as an approach to solving their problems.

Be resourceful

When attempting to come up with marketing solutions for your client, don’t always go for the tried and true.  Brainstorm with your team and be innovative.

Be responsive

When your client contacts you, respond to them immediately.  You may not always have an immediate answer to their questions, but you can let them know you are looking into it and will get back to them within a certain time frame. If you are not available to help them at the moment they need you, appoint someone from your team who will be available to address the client’s questions/concerns while you are unavailable.

Develop a relationship with your client

Be friendly! Smile and ask about the kids or the dog.  Show them you are interested.  Remember, people want to work with others that they get along with, rather than those they dislike.

Be organized

Know where your pertinent information is stored and perform your work in a timely fashion and with accuracy.

Communicate

Reach out to your clients even when they are not reaching out to you.  Forward them interesting articles that you think they may enjoy or may be pertinent to their business.

Be proud (in a good way!)

Take pride in yourself and your work. Believe that the service you provide to your client is valuable.

Be accountable

Manage your clients’ expectations. If there are problems, discuss them and be honest!  If you make a mistake, admit it and offer solutions.

Under promise and over deliver!

You shouldn’t promise a client something you know can’t be done.  However, that doesn’t mean you shouldn’t shoot to accomplish it, or something close to it.

Master these customer service techniques and you’ll produce satisfied (and profitable) clients.

Account Management: is it an art or a science? I’m here to tell you that it’s a little bit of both.
The key to maintaining client relationships is good customer service, and there are many aspects to customer service that one must master in order to produce a satisfied client. Here are a few key tips and best practices to help make you hone your account management skills:
Know your clients’ businesses
Understand their brand, their marketing objectives and goals. Always be aware of what their competitors are doing.
Think like a brand person
Help your clients meet their needs by providing strategic thinking as an approach to solving their problems.
Be resourceful
When attempting to come up with marketing solutions for your client, don’t always go for the tried and true.  Brainstorm with your team and be innovative.
Be responsive
When your client contacts you, respond to them immediately.  You may not always have an immediate answer to their questions, but you can let them know you are looking into it and will get back to them within a certain time frame. If you are not available to help them at the moment they need you, appoint someone from your team who will be available to address the client’s questions/concerns while you are unavailable.
Develop a relationship with your client
Be friendly! Smile and ask about the kids or the dog.  Show them you are interested.  Remember, people want to work with others that they get along with, rather than those they dislike.
Be organized
Know where your pertinent information is stored and perform your work in a timely fashion and with accuracy.
Communicate
Reach out to your clients even when they are not reaching out to you.  Forward them interesting articles that you think they may enjoy or may be pertinent to their business.
Be proud (in a good way!)
Take pride in yourself and your work. Believe that the service you provide to your client is valuable.
Be accountable
Manage your clients’ expectations. If there are problems, discuss them and be honest!  If you make a mistake, admit it and offer solutions.
Under promise and over deliver!
You shouldn’t promise a client something you know can’t be done.  However, that doesn’t mean you shouldn’t shoot to accomplish it, or something close to it.
Master these customer service techniques and you’ll produce satisfied (and profitable) clients.