We’re Moving!

July 26th, 2010 by Janet Caputo

strobe-move

Strobe Promotions is excited to announce the move of our new corporate headquarters! Strobe has been blessed with great clients from day one, when we opened our doors just about five years ago. In that short time, we’ve achieved a level of success that is the catalyst for our move to new and bigger offices. We look forward to continuing to work with our clients to deliver world-class marketing solutions in today’s digital marketing landscape. We realize that much of our success is built on the relationships we’ve cultivated, and we can’t wait to begin this new chapter with you.

Our move is taking place today, July 26, 2010, with uninterrupted service for our clients.

Our New Address:
35 Pinelawn Rd
Suite 207W
Melville, NY 11747
Phone: 631-414-7340 (extensions will remain the same)

Fax: 631-414-7339

Our New Address:
35 Pinelawn Road
Suite 207W
Melville, NY 11747
Phone: 631-414-7340 (extensions will remain the same)
Fax: 631-414-7339

Please address all correspondence to the new mailing address beginning today, July 26, 2010. Please note that our original phone number (516-733-1835) will remain active until October 31, 2010, to minimize confusion. Our email addresses, as well as all online destinations (website, Facebook, Twitter, etc.), will remain unchanged and will not be affected by the move. If you have any questions or concerns regarding the move, please do not hesitate to contact us.

We would love for you to come see our new place! If you are ever in the area, there is an open invitation for you to come visit us at our new facility.

SCVNGR: A New App That Hunts for Consumer Engagement Treasure

July 26th, 2010 by Jeff Stuart

There is a cycle to all popular trends, regardless of industry. There are the first to market, either classics with staying power or fleeting successes, and then followers are guaranteed. Sometimes, these are cheap knock-offs, but other times, even better versions than the original. For instance, for all you basketball fans out there, the “Big 3” in the NBA originally consisted of Boston Celtics Paul Pierce, Ray Allen, and Kevin Garnett, and the league is now led by LeBron James, Chris Bosh, and Dwayne Wade who have teamed up in South Beach for the Miami Heat. In the social media space, Friendster led to MySpace which was eventually followed and overpowered by Facebook.

SCVNGR

The curve for social media trends seems to be shorter than in other industries, new apps are popping up daily. SCVNGR is a great example of this; the increasing popularity of FourSquare and other location based social apps led to its creation. According to its website, “SCVNGR is a game about doing challenges as places.” Much like FourSquare, you are able to check in at various locations using the app on your smart phone. However, with SCVNGR checking in is not enough, the experience is more interactive.  With this new app, you can go to your favorite local spots to check-in and once you’re there, you will be prompted to complete different tasks or challenges to gain points. You may have to take a photo at a park, solve a riddle at a museum, scan a QR code at a theater, or do some other kind of adventurous activity. The points you earn for completed challenges are redeemable for bragging rights as well as unlocking badges and other features. Companies can create their own challenges or hunts  as a cheeky way to involve adventurous consumers with their brand.

patriots scvngr

Recently, the New England Patriots tapped SCVNGR for a promotion to get fans excited about the upcoming football season. They have created their own “Trek” and compiled a list of themed challenges for fans to complete at various locations throughout New England, in order to help Patriot player Vince Wilfork find his “stolen” Super Bowl ring. The campaign has received much press for both the NFL organization and the application itself. Other SCVNGR adopters include major universities (such as Duke University and Princeton), city tourism councils (the City of Rochester and Boston are both users), and several museums throughout the country.

Marketers are just starting to jump on board the location-based social media app train, with good reason. The interactive nature of these applications lend themselves to promotions – put an incentive behind these behaviors and the usage rate will surely soar. FourSquare, Loopt, Gowalla and now SVCNGR are great new platforms to attract, engage and reward consumers and I can’t wait to see what comes next.

Goooal! Catch World Cup Fever with Visa GoFans on YouTube

June 23rd, 2010 by Janet Caputo

In celebration of the current 2010 FIFA World Cup, Visa has created a GoFans YouTube Channel enabling soccer fans to express their support of their national teams by showcasing their passionate “Goooal” calls, in the spirit of world famous Argentinean soccer announcer Andres Cantor. Cantor himself appears on the Visa GoFans page to provide fans with the tutorial on how to emulate his famous call. The GoFans World Cup Fever is really catching on; within the first two weeks of the Visa GoFans YouTube Channel launch, there have been over 2,000,000 page views, and the channel is in the top 3 of all pages viewed on YouTube!

visa gofans youtube

Now through July 11 2010, soccer fans can visit www.youtube.com/visagofans to upload and view videos of enthusiastic fans screaming their longest “Goooal” shout. Fans that submit videos are emailed links so that they can easily share their submission on various social media outlets.

Visa also supports its partnership with FIFA in the Visa “Watch Your Way to Brazil” Sweepstakes. Fans that view “Goooal” videos have an opportunity to win a trip for two to the 2014 FIFA World Cup in Brazil, or one of 60 $100 Visa gift cards. Strobe supported Visa with this epic promotion by providing content moderation, record/view functionality, email messaging/links, sweepstakes administration and web hosting.

fifa donovan

Show your support for Team USA as they move to the top of Group C and advance in the race for the 2010 FIFA World Cup by checking out the Visa GoFans YouTube Channel! Go USA!


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photo credit: FIFA/Getty Images

New FREE Download – Social Media Marketing Kit

June 7th, 2010 by Janet Caputo

Social media sites like Facebook & Twitter offer a platform for brands to directly connect with their consumers. While brands have begun to adopt this trend, many marketers are still wondering what really works in this space. We’ve put together a handy kit with tips and best practices to adhere to in order to get the most out of any social media campaign.

SocialKitContents

Learn how to get started, gain a following and continue to engage that following with Strobe’s Social Media Marketing Kit. This convenient download includes our Strategic Thinker’s Guide to Marketing through Social Media, our Strategic Thinker’s Guide to Achieving Promotion Objectives and tip sheets on how to run engagement campaigns on Facebook and Twitter. The advice in this packet will show you how to analyze and improve any current campaign, and is helpful whether you are a social media novice or a more advanced user.

Click here to download your FREE copy now!

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Strobe Promotions Advances in PROMO 100!

June 1st, 2010 by Janet Caputo

2010 PROMO100

“Given the challenges presented by the economy over the past year, we feel truly blessed to have been able to continue to grow,” notes Strobe’s President, Steve Caputo. “We are so thankful that our clients continue to find value in our service offerings, and we work hard every day to deliver promotion marketing campaigns beyond their expectations.” He attributes Strobe’s success to date to the company’s tenacious approach to adapting promotion marketing to the changing landscape of digital delivery channels including social media, and to a tremendously dedicated and knowledgeable staff. “Every member of the Strobe team has contributed to our growth, and I am awed by what we have been able to achieve thus far.  We are all looking forward to the challenges that lie ahead.”
The 2010 PROMO 100 was announced via live webinar on June 1st and ranks firms across the country according to numerous factors including overall net revenue, net revenue per employee, two-year growth and years in business. The 16-page report, also unveiled at the webinar, not only lists the top 100 agencies, but profiles companies in specific marketing disciplines. The full list can be found online at http://www.b2bmarketingtrends.com/Webcasts/2010_PROMO100.pdf

PROMO magazine announced today its annual list of Top Promotion Marketing Agencies in the US, the PROMO 100. Strobe Promotions ranks #89, moving ten spots ahead of its inaugural position on the list last year. Building upon its success in 2009, Strobe Promotions reported net revenues of $1.99MM. In addition, its two-year growth of 49% landed Strobe among the Top Ten fastest growing agencies. Strobe attributes this remarkable success to expanding its business with existing clients Visa, eBay and Pepperidge Farm, while acquiring new brand accounts including NetSpend, Tiny Prints and Intuit, and new agency clients Edelman and Imagitas.

“Given the challenges presented by the economy over the past year, we feel truly blessed to have been able to continue to grow,” notes Strobe’s President, Steve Caputo. “We are so thankful that our clients continue to find value in our service offerings, and we work hard every day to deliver promotion marketing campaigns beyond their expectations.” He attributes Strobe’s success to date to the company’s tenacious approach to adapting promotion marketing to the changing landscape of digital delivery channels including social media, and to a tremendously dedicated and knowledgeable staff. “Every member of the Strobe team has contributed to our growth, and I am awed by what we have been able to achieve thus far. We are all looking forward to the challenges that lie ahead.”

The 2010 PROMO 100 was announced via live webinar on June 1st and ranks firms across the country according to numerous factors including overall net revenue, net revenue per employee, two-year growth and years in business. The 16-page report, also unveiled at the webinar, not only lists the top 100 agencies, but profiles companies in specific marketing disciplines. See the full list.

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IMA 2010Strobe recently received a 2010 Interactive Marketing Award for its work with PayPal on the “Wishing Wonderland” campaign, which garnered 1st place in the Holiday Theme category. More on that program can be found here.

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How to Run an Efficient Kitchen (or Promotion)

April 29th, 2010 by Maria Mitsos

Things can get dicey when working for a valued client and simultaneously dealing with several different agencies on their project, but it doesn’t have to be that way. I’m going against the cliché here, but I think sometimes having too many cooks in one kitchen isn’t a bad thing, as long as you all work together.  With more creative minds, you can end up with a diversified menu that will appeal to any palette.

Working with other agencies doesn't have to be like an episode of Hell's Kitchen

Working with other agencies doesn't have to be like an episode of Hell's Kitchen

Think of it this way, the client is the common priority, so keeping them in the loop is key, but making sure all chefs share their cookware is essential.  So the first thing to do, after the initial introduction of all agencies, is to arrange a follow-up call with only the agencies. This allows all to speak freely and identify everyone’s individual responsibilities.  This will serve to set the expectation among all the players.  Second, come up with a strong promotion together, allowing each agency to utilize their expertise.   Everyone has their own special ingredients to bring to the recipe and this is the time to share.  Third, develop a timeline outlining all deliverables, like a sous chef staging the food preparation.  Last, but most important, present the final recommendation to the client as a team. The best way to work well together is to act like you all work for the same company.  (Essentially, at this point, you do!) And viola, you have your perfect entrée.

Every diner has their favorite food, and every chef brings something different to the table. When all the partnering agencies lend their particular spice to the recipe, it should result in a very tasty dish, baked to perfection and aimed at satisfying the client’s hunger for a successful campaign!

Image source: TV Guide/Fox

From a Non-Believer to a Promotion Professional

April 23rd, 2010 by Jeff Stuart

It’s often said, “don’t believe everything you hear.” This simple lesson is taught by parents, hoping to keep their children safe from falling victim to rumors, gossip and fraudulent claims. By now, it’s common practice to question everything. But, what happens in these cynical times when you’re tasked with convincing others that what you are telling them is true (however incredible it may seem)?

winner mock upFor years, I have been receiving (& deleting) emails from marketers and companies telling me that I won a free car. I have encountered (& closed) the ever-present pop-up advertisements saying “Click Here to Win $10,000” numerous times, without a second thought. It’s easy to dismiss these claims as fake; everyone’s a skeptic, myself included. Until now…

I have been at Strobe Promotions for about a year now. Working in the promotional marketing field has opened my eyes to the value that promotions provide not only for the prize winners, but also for the sponsor. I now know about the great amount of awareness, excitement and buzz promotions can bring to a brand; I see it every day with the sheer volume of mail or large online entry files we receive for each project. The prize in each promotion not necessarily the main focus, like I previously thought, it’s more like the cherry on top. A big portion of my job as a Marketing Assistant is to deliver that cherry by notifying the potential winners in the various promotions we administer for our clients. When contacting our potential winners, I am often asked the question “Are you serious?” It is sometimes a daunting task to convince the potential winner that we are a legitimate company and that they have actually won a prize. In some cases, the consumer may be unaware that they even entered a sweepstakes (with an automatic-entry promotion), making them even more skeptical. I have found one of the best remedies for this problem is to put the consumer in contact with the client directly. Whether by email, or over of the phone, hearing an employee from the sponsoring company usually puts the consumer at ease.

I never imagined that it would be so difficult to give away money (or trips or cars or cool gadgets). A part of me is still somewhat amazed when people refuse to accept the prizes they have won, even though I understand how hard it may be to believe that opening one email or answering one phone call could reward you with extravagant prizes. After all, there still are some shady individuals who use less than honest means to trick people. That’s why questions and follow up are warranted. As a promotion marketing professional, I now know to take a closer look at the next winner notification email I may receive. Sometimes I wonder, what if all of those emails I deleted weren’t just spam? I could be vacationing on an island, driving around a new convertible, and living a lavish life with thousands of prize dollars.

How to Become an Excellent Account Manager

March 19th, 2010 by Myra Stewart

myraAccount Management: is it an art or a science? I’m here to tell you that it’s a little bit of both. The key to maintaining client relationships is good customer service, and there are many aspects to customer service that one must master in order to produce a satisfied client. Here are a few key tips and best practices to help make you hone your account management skills:

Know your clients’ businesses

Understand their brand, their marketing objectives and goals. Always be aware of what their competitors are doing.

Think like a brand person

Help your clients meet their needs by providing strategic thinking as an approach to solving their problems.

Be resourceful

When attempting to come up with marketing solutions for your client, don’t always go for the tried and true.  Brainstorm with your team and be innovative.

Be responsive

When your client contacts you, respond to them immediately.  You may not always have an immediate answer to their questions, but you can let them know you are looking into it and will get back to them within a certain time frame. If you are not available to help them at the moment they need you, appoint someone from your team who will be available to address the client’s questions/concerns while you are unavailable.

Develop a relationship with your client

Be friendly! Smile and ask about the kids or the dog.  Show them you are interested.  Remember, people want to work with others that they get along with, rather than those they dislike.

Be organized

Know where your pertinent information is stored and perform your work in a timely fashion and with accuracy.

Communicate

Reach out to your clients even when they are not reaching out to you.  Forward them interesting articles that you think they may enjoy or may be pertinent to their business.

Be proud (in a good way!)

Take pride in yourself and your work. Believe that the service you provide to your client is valuable.

Be accountable

Manage your clients’ expectations. If there are problems, discuss them and be honest!  If you make a mistake, admit it and offer solutions.

Under promise and over deliver!

You shouldn’t promise a client something you know can’t be done.  However, that doesn’t mean you shouldn’t shoot to accomplish it, or something close to it.

Master these customer service techniques and you’ll produce satisfied (and profitable) clients.

Account Management: is it an art or a science? I’m here to tell you that it’s a little bit of both.
The key to maintaining client relationships is good customer service, and there are many aspects to customer service that one must master in order to produce a satisfied client. Here are a few key tips and best practices to help make you hone your account management skills:
Know your clients’ businesses
Understand their brand, their marketing objectives and goals. Always be aware of what their competitors are doing.
Think like a brand person
Help your clients meet their needs by providing strategic thinking as an approach to solving their problems.
Be resourceful
When attempting to come up with marketing solutions for your client, don’t always go for the tried and true.  Brainstorm with your team and be innovative.
Be responsive
When your client contacts you, respond to them immediately.  You may not always have an immediate answer to their questions, but you can let them know you are looking into it and will get back to them within a certain time frame. If you are not available to help them at the moment they need you, appoint someone from your team who will be available to address the client’s questions/concerns while you are unavailable.
Develop a relationship with your client
Be friendly! Smile and ask about the kids or the dog.  Show them you are interested.  Remember, people want to work with others that they get along with, rather than those they dislike.
Be organized
Know where your pertinent information is stored and perform your work in a timely fashion and with accuracy.
Communicate
Reach out to your clients even when they are not reaching out to you.  Forward them interesting articles that you think they may enjoy or may be pertinent to their business.
Be proud (in a good way!)
Take pride in yourself and your work. Believe that the service you provide to your client is valuable.
Be accountable
Manage your clients’ expectations. If there are problems, discuss them and be honest!  If you make a mistake, admit it and offer solutions.
Under promise and over deliver!
You shouldn’t promise a client something you know can’t be done.  However, that doesn’t mean you shouldn’t shoot to accomplish it, or something close to it.
Master these customer service techniques and you’ll produce satisfied (and profitable) clients.

NBA All-Star Weekend 2010

February 24th, 2010 by Sheri Westfal

One of the things that I love about my job is that it changes all the time. No two days are alike, and there are always new challenges to take on.  And then of course, there are some days that are much more fun than others.

Strobe handled the Team Xtreme All-Star Sweepstakes on behalf of our client, Pepperidge Farm.  Kids ages 6-13 entered an online sweepstakes, and 4 lucky kids, and their families, won a trip to Dallas, TX to attend the 2010 NBA All-Star game. Strobe helped coordinate the winners’ itineraries at the event, so I was fortunate enough to join them in Dallas.

I was there to ensure that the winner’s experience was everything that Pepperidge Farm wanted it to be. The weather gods were not on our side, so there were a few snags in the winner’s travels.  Eventually, all four families arrived in Dallas.  To add to the fun, Dallas experienced a record- breaking ten inch snowfall upon our arrival!

I met with the families and went over all the events of the weekend. Their prize included tickets to The Rookie Challenge & Youth Jam on Friday night, the All-Star Saturday Night as well as the 2010 NBA All-Star Game.

Pepperidge Farm had also put together a bag for each winner that included some NBA items, new sneakers, and of course Goldfish® crackers. We gave each of the families their welcome packages and I could see the excitement in the kid’s faces.

The other part of their prize was that they got to meet Miami Heat player, Dwyane Wade.  Pepperidge Farm had a Team Xtreme booth at the consumer All Star Jam Session where kids could come and play. Our 4 winners got to meet Dwyane Wade and play basketball games with him while hundreds of onlookers watched.  Our winners were one of the few kids allowed to play with Dwyane and I think it was a highlight of the trip for them.

The winners with Dwyane Wade

The winners with Dwyane Wade

I was there to answer their questions throughout the weekend, and handle any issues that came up. Other than the travel, all went smoothly. We were all at the same hotel, so I saw the kids throughout the weekend. Every time one of them saw me, I’d hear “Hi Sheri” screamed across the lobby. With all the players and coaches etc. at our hotel, it was funny that I was someone that they wanted to see!

John Starks & I

John Starks & I

And this is where more of the fun of my job comes in….I also was able to attend all the NBA events as well as the Dwyane Wade appearance.  I will say at a statuesque 5’2”, I’m often considered vertically challenged. Being with all the NBA folks certainly helped to illustrate this. There were times when players actually didn’t see me and just walked right into me (thank you BJ Armstrong!).

Overall, it was a great weekend. Tiring, yet rewarding. But, I have to say that being a Giants fan, it was very difficult being in “Jerry World” (aka Cowboy Stadium) for the game. All that Dallas Cowboy paraphernalia gave me the willies!

Working (and Playing) as Part of an Integrated Team

February 10th, 2010 by Jennifer Hartley

They say, “All work and no play makes Jack a dull boy.”  As promotion marketers, the last thing we can afford to do is to create a dull promotion. So, how do we keep the energy high, the ideas flowing and the camaraderie among agencies on the same marketing team strong?

Sometimes simply having fun is the best way to connect an integrated marketing team.  In our world of promotional marketing, we often collaborate with other agencies to help build a promotion. I was lucky enough to be a part of a team building experience while working on a client’s promotion with multiple additional agencies. The promotion targeted children ages 6-13 and encouraged these children to “be active.”  Everyday a child could go to the website and enter their “play time” from that day to get an entry into the sweepstakes. On the site we suggested classic games like kickball or soccer for example, but any outdoor activity will do!

dodgeballIn the interest of helping our team to bond, the 4 agencies along with the client organized a “Game Day,” an opportunity for team members to get active and play as well. If you can imagine, the group was made up of about 45 people. We split into 3 teams and took turns playing soccer, kickball, and dodge ball, ending the day with a three-legged race. I have not played these games since I was 11 years old at sleep-away camp. The competitive child in me showed her energetic face once again! We all felt like a bunch of kids running on the field, quickly forgetting about the hustle and bustle of our everyday lives and traded in our coffee mugs for fruit punch juice boxes and our high heels for sneakers.  It was a truly fun day, and made for a terrific team bonding experience!

This past summer, our “Game Day” was the perfect way to make friends out of coworkers, put a face to a voice on the other end of a conference call, and simply just to have fun!  Much like the team-building experience we had with these games as children, adults like us rely on classic games like kickball, soccer and dodge ball to help find a connection and build on professional working relationships. Outdoor team games like these are high energy, safe and inclusive activities that seem to be tailored for just such occasions. Elements of teamwork and competition are built into these team-building activities where participants share experiences with each other in an environment which is fun and stress-free. Feelings of camaraderie and the sense that “we are all in this together” are inspired and an upbeat outcome tends to emerge naturally as a result of people having fun together.

This team-building experience has helped this squad of multiple agencies and brand representatives to get better acquainted, build trust, improve communication and most importantly, learn how to solve problems as a group. Today, though the promotion ended and though it may be the 99th planning conference call of the week, I know that the group on the other end of the line will work just as hard as I do to make sure future promotions run successfully and smoothly, knowing that we really are all in this together!

[image: life is good]